Soft Step

Shipping Policy:
Shipping - 7-10 working days after the order submitted.

Returns and Refund Policy:
Thank you for shopping at The Shoe Company. We strive to provide high-quality footwear and exceptional customer service. Please read our Returns and Refund Policy carefully to understand your rights and responsibilities.

1. Return Eligibility

• Manufacturing Defects: We accept returns within 7 days of delivery only for products with manufacturing defects.
• Customized Products: Customized products are not eligible for return or refund.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at hello@theshoecompany.in within 7 days of receiving the product. Please include your order number, a detailed reason for the return, and any relevant photos of the defect.
2. Approval Process: Our team will review your return request. If the reason is convincing, we will approve the return and arrange for a reverse pickup.
3. Prepare the Product: Ensure the product is in its original condition, unused, and with all original packaging and tags intact.

3. Return Shipping

• Reverse Pickup: Once your return is approved, we will arrange a reverse pickup at no additional cost to you.
• Original Condition: If the returned product is found to be used, damaged, or not in its original condition, the product will be sent back to you, and no refund will be provided.

4. Refund Process

• Inspection: Upon receiving the returned product, we will inspect it to ensure it meets our return criteria.
• Refund Initiation: If the product passes inspection, we will initiate the refund process.
• Payment Method: Refunds will be processed through the original payment method used during the purchase.
• Processing Time: Please allow [insert number of days] days for the refund to reflect in your account after approval.

5. Non-Refundable Items

• Customized Products: As mentioned, customized products are not eligible for return or refund.
• Products Not in Original Condition: Products that are used, damaged, or not in their original condition will not be refunded.

6. Contact Information

For any questions or concerns regarding returns and refunds, please contact us at:

Email: hello@theshoecompany.in
Website: theshoecompany.in

7. Changes to This Policy

We reserve the right to update or modify this Returns and Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

8. Governing Law

This Returns and Refund Policy is governed by the laws of Uttar Pradesh, without regard to its conflict of laws principles.

Thank you for choosing The Shoe Company. We appreciate your business and aim to provide the best possible service.