At The Shoe Company, we strive to ensure a seamless shopping experience for our customers. Please read our Cancellation Policy carefully to understand the terms and conditions related to order cancellations.
1. Order Cancellation
- Before Shipping: You can cancel your order at any time before it has been shipped. To cancel your order, please contact us as soon as possible via email at theshoecompany78@gmail.com. Please include your order number and reason for cancellation in the email.
- After Shipping: Once an order has been shipped, it cannot be canceled. In such cases, you may need to refer to our Returns and Refund Policy.
2. How to Cancel an Order
- Contact Us: Email us at theshoecompany78@gmail.com with your order number and cancellation request. Please specify the reason for cancellation.
- Timely Request: Ensure that your cancellation request is made promptly to avoid shipping and processing.
3. Refund Process
- Before Shipping: If you cancel your order before it has been shipped, we will process a full refund to your original payment method.
- Processing Time: Please allow 7-10 days for the refund to reflect in your account after approval.
4. Non-Cancellable Orders
- Customized Products: Orders for customized products cannot be canceled once they have been placed.
5. Contact Information
For any questions or concerns regarding order cancellations, please contact us at:
Email: theshoecompany78@gmail.com
Website: theshoecompany.in
6. Changes to This Policy
We reserve the right to update or modify this Cancellation Policy at any time. Any changes will be posted on this page with an updated effective date.
7. Governing Law
This Cancellation Policy is governed by the laws of Uttar Pradesh, without regard to its conflict of laws principles.